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Listening For Leaders: Ask the Question, Discover the Need, Win the Trust

Description

There is no more powerful skill in building enduring and profitable
relationships — with clients, members of your firm and others in your
life — than listening. Yet listening is incredibly difficult, even if
you are trying hard. This course teaches tips and tricks for mastering
this most difficult and rewarding skill.

Learning Objectives
  1. Help participants understand why it is so difficult to listen and outline skills to enhance professional and personal relationships by increasing listening performance
  2. Become a more effective leader, team member and opportunity developer
  3. Learn how to probe for a client's or colleague's real needs so you can add value more effectively and build stronger relationships
  4. Develop skills in resolving objections and overcoming resistance
Major Topics
  1. Why is it so hard to listen
  2. What should you be listening for
  3. Asking the right question the right way
  4. Dos and Don'ts for effective listening
  5. Using listening skills to build business and professional relationships
  6. Resolving objections and overcoming resistance
Provider
Business Learning Institute
Course Level
Basic
Professional Area of Focus
Accounting & Auditing
Business & Industry
Practitioners
CPE Field of Study
Personal Development
4
Who Should Attend

Anyone who has the need to build relationships, especially anyone in a firm with a leadership role, works in a sales or marketing position, or spends a significant amount of time with clients
Prerequisites
None
Advanced Preparation
  1. None
Location
Online
Event Information
When
Jul 12, 2016
11:00 am - 3:00 pm EST
Location
Online
Total CPE Credits
4
Format
Webcast Replay

Register for this Event

Listening For Leaders: Ask the Question, Discover the Need, Win the Trust

Cancellation & Transfer Policy Complaint Resolution Policy
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