Strengthening Collaboration and Managing Conflict (171045-12)
Description
Differences between people are a major source of friction. Fortunately,
it’s possible to manage such differences so work relationships are
enhanced, productivity is increased, and conflict is minimized.
Learning Objectives
Learn how to interact with different behavior styles in a way that
promotes collaboration and reduces the potential for conflict
Major Topics
Understand how value judgments impede our ability to work effectively
with others
Recognize your own and others' behavior preferences
Learn strategies for dealing more effectively with those whose behavior
style is different from your own
Recognize how over-utilizing your
strengths can cause tension in relationships
Develop specific
behaviors for minimizing relationship tensions and reducing conflicts
