Strengthen the Inquiry Skills You Need to Gather Evidence (17W555-13)
Description
Recent developments in various auditing, regulatory and compliance
standards have increased the importance of effective inquiry as a means
of gathering sufficient and appropriate evidence to support conclusions.
This course will provide tips and techniques for effectively gathering
information needed from management, employees, and others – while
maintaining and enhancing interpersonal relationships. We will also
emphasize how to evaluate whether sufficient and appropriate evidence
has been obtained to satisfy objectives of inquiry procedures.
Learning Objectives
Develop proficiency at conducting both effective and efficient
interviews
Learn how to construct effective questions to satisfy
intended objectives
Manage conflict and other uncomfortable interview
situations
Understand important "attentive listening" skills
Major Topics
Overview of common uses of inquiry to satisfy various professional and
regulatory standards and requirements
Potential traps and downfalls
when relying on inquiry to support objectives
Structuring interviews
for maximum effectiveness
Analyzing communications for clues of
deception
Options for increasing the persuasiveness of information
gathered through inquiry
Emphasizing the soft skills necessary to
enhance and preserve interpersonal relationships