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Listening For Leaders: Ask the Question, Discover the Need, Win the Trust (17WIR16-14)

Description

There is no more powerful skill in building enduring and profitable
relationships — with clients, members of your firm and others in your
life — than listening. Yet listening is incredibly difficult, even if
you are trying hard. This course teaches tips and tricks for mastering
this most difficult and rewarding skill. This course is also available
in a 4-hour format.

Learning Objectives
  2. Help participants understand why it is so difficult to listen and outline skills to enhance professional and personal relationships by increasing listening performance
  3. Become a more effective leader, team member and opportunity developer
  4. Learn how to probe for a client's or colleague's real needs so you can add value more effectively and build stronger relationships
  5. Develop skills in resolving objections and overcoming resistance
Major Topics
  2. Why is it so hard to listen
  3. What should you be listening for
  4. Asking the right question the right way
  5. Dos and Don'ts for effective listening
  6. Using listening skills to build business and professional relationships
  7. Resolving objections and overcoming resistance
Course Level
Basic
CPE Field of Study
Personal Development
4
Location
Online
Event Information
When
May 23, 2014
12:00 pm - 3:30 pm EST
Location
Online
Total CPE Credits
4
Format
Webcast Replay

Register for this Event

Listening For Leaders: Ask the Question, Discover the Need, Win the Trust (17WIR16-14)

Cancellation & Transfer Policy Complaint Resolution Policy
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