CANCELLED: Communicating with Clients and Customers (110103-15)
Description
How you communicate with your clients can make or break your career! We
will discuss different client’s personality styles and demonstrate the
different ways to communicate information to them. See how recognizing
their personality style(s) can turn communication breakdowns into
breakthroughs.
Learning Objectives
Upon completion of this course, participants will be able to:
• Increase your understanding of the four main personality styles that
are in today’s workplace
• Illustrate how body language can say more than words
• Discuss the differences in communicating between the generations
• Understand it is important to know your audience
Major Topics
Demonstrating the four personality styles through the use of the
Seinfeld sitcom
Demonstrate that your body language must match your words
Demonstrate the different communication styles between the generations
Course Level
Basic
CPE Field of Study
Communications*
4
Location
Loyola Graduate Center
2034 Greenspring Dr Lutherville-Timonium, MD21093US
