Being able to have effective conversations in our organizations improves relationships and creates accountability. This interactive workshop teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics – at all levels of your organization.
Learning Objectives
Upon completion of this course participants will be able to:
Identify when a conversation becomes courageous.
Analyze the five steps in courageous conversations.
Demonstrate courageous conversation skills.
Major Topics
Effective communication skills
Link the ability to have effective courageous conversations to teamwork and results.
Use courageous conversation skills to motivate and engage teams.
Five steps in courageous conversations based on the framework from Crucial Conversations: Tools for talking when stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.
Course Level
Basic
CPE Field of Study
Communications and Marketing
4
Who Should Attend
Individual contributors and leaders in Accounting and Accounting related fields
Location
Recently Updated!! – Anne Arundel Community College – CADE Building Room 219
