Amazing, isn’t it? We’ve been using e-mail for more than 20 years now, and many of us still don’t know how to do it right.

We spam, shout, offend, reply-all, share inappropriate content, forward attachments that compromise our security, click on links that expose our data, and consistently commit the biggest communication mistake there is: We demand help instead of offering solutions.

Gretchen Pisano and the p.Link Coaching Center for Excellence want to change of all that.

The p.Link team has produced an infographic that offers some basics of e-mail etiquette. A lot of this stuff sounds like common sense, but given the fact that most of us aren’t doing these things, it’s worth reviewing these basics again … and again … and again.

Study up, get good at this stuff, and remember: When in doubt, pick up the phone. Or better yet, walk down the hall and talk to your contact face to face.